This Privacy Policy (hereinafter “Policy”) sets out what type of information Petlicious (hereinafter “we”, “our”, or “us”) or our service provider may collect from or about visitors to, or Users or Customers (“You”) of, our Website or Applications (“Platform”) and describes our practices for collecting, using, retaining, protecting, disclosing and transferring of such information so provided.
We provide fresh pet food delivery, customized needs of pets, nutrition and wellness services for User’ pets (“Services”).
We are committed to ensuring that Your privacy is protected. Should we ask You to provide certain information by which You can be identified when using any of our Platform, then You can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. By continuing to use our services ad accessing the website therewith after those changes become effective, You agree to be bound by the revised Policy.
Information We Collect
We collect, process and associate the information You provide to us when You sign up for our services on our website. The type of information that we collect depends on Your interaction with us, but may include without limitation, whenever lawful and permissible, the following: Your name, telephone/mobile number, location, e-mail address, password, I.P Address, and information of User’s dog details, including: Dog name, breed, weight, height, age, gender, ailment if any, along with billing information (which could be the type of financial services You are using). Such information may also be shared with third parties with whom we collaborate in order to provide You our services and offerings.
You have the option, at any time to ask for removal of Your personal data provided we are not providing any services to You.
Along with above mentioned information some information may be collected automatically and may include without limitation Your domain name, Your browser type and operating system, the length of time You visit or use our services, Your activities on our website, and identifiers associated with Your devices. We may also collect information related to how You use our services and website, including actions You take in Your account and Your preferences.
All this information will be stored on Amazon Web Services or any other database/server services which we may choose from time to time.
Cookies:
A cookie is a small file which asks permission to be placed on Your device. We use cookies to recognize visitors and personalize their experience. Most browsers accept cookies by default however You (the Users) have the ability to modify Your browser’s security and privacy settings either accept or decline cookies. However, if You refuse to accept cookies, You may not be able to use some portions of our services but it won’t affect Users experience.
Usage Statics:
We may collect usage statistics to understand how well our website is performing so that we may enhance UI/UX, look and feel, features and functionality of our website.
Google Analytics simply helps us comprehend the reach and effectiveness of our services and website. You accept and acknowledge that Petlicious is not liable for any use or misuse of data by Google LLC or Alphabet Inc (including its subsidiaries, permitted assigns) that we may provide to it or that it collects automatically from us.
You can read more about how Google uses Your personally identifiable information here https://www.google.com/intl/en/policies/privacy/[AJ1]
Use of Your Information
We use the information we collect in relation to our Platform for the following purposes:
- Internal record keeping to provide, personalise/customise features, to maintain and improve our services;
- Enable to deliver information or services requested by You
- To bill You for services You purchased
- To provide You ongoing service and support by electronic means (e-mail or SMS or telephone, if You are a registered User)
- For security purposes
- To notify You about changes to our websites or applications
- To respond to Your inquiries and send You communication emails
- Obtain Your feedback on our websites
- To make You aware about offers and promotions we roll out, from time to time.
Disclosure of Your Information
We do not share User’s personal information collected on our Website or Mobile Applications except for content that You provide us in connection with Your use of services.
We do not share, sell, rent or trade any of Your personal information with third parties for their commercial purposes.
We contract with third-party service providers who assist and collaborate with us in operating the services, conducting its business or serving You. We may share/transfer Your information with such service providers, to the extent necessary to deliver You the requested service, to meet Your needs or to support You. These third-party services providers are only authorized to use Your information for the purposes for which it was originally intended or as required or permitted by law.
We may disclose Your personal information where disclosure is required by law or by any regulatory authority or as reasonably required for the purposes to enforce this Policy, or to protect its or other’s rights, property, or safety or where it is in the public interest to do so.
If You believe that any information we are holding on You is incorrect or incomplete, please write to or email us as soon as possible, at the address provided. We will strive to correct any information found to be incorrect.
Merger and acquisition
In the event that Petlicious is acquired by or merged with third party entity We reserves the right, in any of these circumstances, to transfer or assign the information Petlicious has collected from its Users as part of such merger, acquisition, sale or other change of control.
Communication and Marketing:
Users will receive promotional emails regarding the latest offers and discounts from Petlicious. In case You do not wish to receive such e-mails, You have the full liberty to opt-out of such communications any time.
Links to Third-Party Websites:
Our Platform does not contain any third-party links.
Safety of Payments
Petlicious ensures in taking every possible precaution in protecting its Users’ personal information. The information of the User including credit/debit card number, UPI ID, billing address, payment instrument details, etc information collected by payment partner. However it is advised that User should not save its payment details in order to avoid any misuse of such information. Such information is governed by payment partner’s privacy policy. We advie User to go through the same. Petlicious has no responsibility or liability for an improper use of any information relating to the usage of any payment information used by the User. If the Users have any query regarding the security of their Personal Information provided to Petlicious, the Users are free to contact us at the given address on the Website.
Security:
Our Website has reasonable administrative, technical, and physical measures to protect Your personal information and to make Your visit to our site as safe as possible. Your personal information is contained behind secured networks and is accessible only to limited number of personwho have special access rights to such system and are required to keep the information confidential.
Passwords are used to protect services and application account access (including personal information) and it is Your responsibility to keep Your password confidential. You are solely responsible for any activities and actions taken under Your account, whether You have authorized such activities or actions or not.
If You have questions regarding our security, You can contact us at woof@doglicious.in .
Consent:
By using our Services and Mobile Application, You agree and consent to our Policy. This website is open for all ages. If You do not agree with the Policy, please do not use or access the Platform.
Grievances Officer:
If You have any queries relating to the processing or usage of information provided by You in connection with this Policy, email us at amit.kataria@doglicious.in or write to our Grievance Officer at the following address:
Contact : If You have questions regarding this Privacy Statement or concerning Your personal information or any queries with regard to our practices, please contact us at 988 988 7980.